Putting care back into care homes

Cura Systems, CQC KLOE Caring

  • An outstanding care home must be caring, one of the CQC’s five key lines of enquiry. In the third of our new series, we look at how care home owners and key decision makers can ensure they meet the CQC’s criteria.

In the best care homes, all staff involve and treat their residents with compassion, kindness, dignity and respect. It should not need saying but these qualities must be at the centre of all care and in all residential and nursing homes.

The Care Quality Commission (CQC), the body responsible for ensuring the highest standards of care, asks five key questions when it monitors services to help focus on the things that matter to people. The fourth question is absolutely critical: are staff caring?

All homes set out to do the best for residents and to create a caring environment. Sometimes, in a busy environment, maintaining the highest standards all the time can be a challenge. Understanding the CQC’s line of enquiry can help to ensure that these standards are maintained or exceeded.


The CQC expects staff to treat people with kindness and compassion in their day-to-day care and support. Evidencing of care is critical. The CQC will look for evidence that people, and those close to them, feel they matter. This means that staff listen to them and talk to them appropriately, in a way they can understand. To do this, staff need to know the people they are caring for, including their preferences and personal histories. In a good home, staff show concern for people’s wellbeing in a caring and meaningful way, and respond to their needs promptly.  Compassionate, respectful and empathetic behaviour is understood and promoted within the staff team.

The service should support residents to express their views and be actively involved in making decisions about their care, support and treatment as far as possible. Staff recognise when residents need and want support from their carers, advocates or representatives to help them understand and be involved in their care, treatment and support.  Staff give information to residents, their families and other carers about external bodies, community organisations and advocacy services that can provide independent support and advice, answer questions about their care, treatment and support, and, where necessary, advocate for them.  Relatives and friends should feel welcome and able to visit without being unnecessarily restricted.

Respecting and promoting people’s privacy, dignity and independence is essential, including during physical and intimate care. Staff should respond in a compassionate and timely way when residents experience physical pain, discomfort or emotional distress. Information about them should be treated confidentially in a way that complies with the Data Protection Act.

The service must make sure that young adults have choice and flexibility about their privacy and the amount of parental involvement in managing their care and support after moving into adult services.

Cura means care, and we are committed to supporting owners and managers to deliver outstanding care. We help care homes with the most demanding needs to deliver better quality outcomes by automating more daily tasks for management and caregivers than any other care home software. When it comes to caring, our care home management systems support staff with the information they need about residents and help managers foster a positive, caring environment.

Our electronic care planning record and mobile care apps support care home managers to meet and exceed CQC standards. Our all-in-one care home systems deliver real benefits to everyone connected to the home.

  • We hope you enjoyed this article. Look out for further articles here on what makes an outstanding care home as recognised by the CQC.

Effective care gives care home residents and their loved ones peace of mind…and that’s official!

Cura Systems, CQC KLOE Effective

  • An outstanding care home must be effective, one of the CQC’s five key lines of enquiry. In the second of our new series, we look at how care home owners and key decision makers can ensure they meet the CQC’s criteria.
  • CQC’s defines effective to mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and based on the best available evidence

Finding out what a good care home looks like helps families make choices about the care of their loved ones. It can also help them understand what they should expect from a service provider.

Putting safety at the centre of all decisions about the care of your loved ones

Cura Systems, KLOE SafetyWhat makes an outstanding care home? Safety is at the heart of CQC’s five key lines of enquiry. In the first of a new series we look at the importance of the first standard: safety

When the time comes for a loved one to move to a care home it is only natural that the first and overriding concern will be for their safety. Entrusting a mum, dad, husband or wife to the care of strangers pushes against natural instincts to do all that we can to protect and provide for them ourselves.

Choosing the right care home is one of the biggest and most difficult decisions to be made and safety will figure very prominently in the selection of a care home. Care homes need to have appropriate tools to demonstrate to relatives of prospective service users their ability to monitor safety.

Also, recognising these concerns, the first question asked by the Care Quality Commission (CQC) is always about safety. CQC also expects care homes to be effective, caring, responsive and well-led. But its first key line of enquiry concerns safety.

Cura Means Care: 5 eggcellent ways to celebrate Easter in your care home

Celebrating Easter in care home

Easter Sunday falls on 21st April 2019 this year. The holiday is a well-celebrated tradition especially in Christian countries around the world. Easter is about spending time with family and a great way to visit your loved ones in a home.

Traditions associated with Easter have evolved considerably over time. You can offer a variety of activities for your residents and their families.

Here are just some of the ways to celebrate Easter in your care home:

1. Painting and dyeing Easter eggs – this is a fun activity your residents will enjoy together with their family and grandchildren. Transform eggs and let the residents give them their own personality by adding sparkly glitters, colorful dyes, paper mache, and markers.

Cura Means Care, Easter Egg Painting

Millions don’t raise their concerns over care. Let’s put this right.

Cura Systems, CQC's Declare Your Care CampaignFew people like to complain, especially when there is a risk of conflict. The same applies if it involves issues of a personal nature. That’s why it is so difficult for most of use to raise concerns about care, whether it involves us personally or a loved one. We often feel that carers are doing their best under difficult circumstances and we don’t want to add to their burden.

Improving the quality of care is everyone’s business, whether it is in a care home, a hospital or a medical centre. This is more likely to happen if we have an open and honest public conversation about the care we experience, whether it is good or poor. We need to raise concerns about poor care, so that it may be put right. But we also need to highlight good and best practice, so that others may learn from this positive experience.

Cura Means Care: Cupid visits Fulford Nursing Home on Valentine’s Day

Love is in the care! Cura spreads the message of love by surprising the residents of Fulford Nursing Home on 14th February 2019.

“We work with hundreds of providers and suppliers all the time but Cura make a difference, not every company goes above and beyond, and Cura always do.” - Ms Elizabeth Hancock, Managing Director

John Rowley: A 30-year digital journey

John Rowley's digital transformation strategies brought care homes to an entirely new level

Cura Systems, John Rowley's Digital Journey

A respected veteran of the care industry, John Rowley is Cura Systems’ Senior Sales Manager in the UK.

How do you think care planning systems have transformed the care sector?

Enormously – I believe they are essential.  Care has improved and care planning systems help hugely. They make life easier for staff, save them loads of time and release them from the endless burden of records keeping. Care planning systems also remind staff to do important things at the right time. It’s only a matter of time before they’re mandatory.

What is the key to successful digital transformation?

Digital transformations do not happen overnight. We must start empowering our caregivers by giving them the right tool that will make their care time so much more productive.

12 days of Christmas

Cura Means Care, 12 Days of Christmas

Caregiving System

On the 1st day of Christmas, Cura gave to me: A wonderful way to save so much time on paperwork

On the 2nd day of Christmas, Cura gave to me: Easy mobile care monitoring apps that help me to spend more quality time with my residents

On the 3rd day of Christmas, Cura gave to me: forms that are filled in by speaking to them

On the 4th day of Christmas, Cura gave to me: A way to keep my residents healthy and safe with individualized checklists

Why digital systems are vital for smaller care homes

Cura Systems, Digital Care Home SoftwareIt's not just the large homes that benefit from going digital. Taking away wasted time on paperwork will make your care time so much more productive, a digital platform can introduce greater efficiency, along with the freedom to spend more time delivering excellent services.

Digital Care Home Systems

Care homes that introduce a digital system quickly benefit from results such as boosted productivity, improved communications, and better outcomes for residents. A digital platform can eliminate a large amount of time-consuming paperwork while making compliance with care standards easier and providing tools to measure performance. With a digital system it’s easy to demonstrate quality of care and improve CQC ratings.

Laying the foundations

Cura Systems, Founder Abu Omar

First Voice, London, 16th November 2018: https://www.fsb.org.uk/first-voice/regional-voice/laying-the-foundations

Serial entrepreneur Abu Omar developed his latest business Cura Systems after witnessing at first hand how hard it can be to help elderly people keep on top of their medications. “I’m one of four brothers, and my mother hops from country to country to spend time with us, and trying to keep track of her medication and visits to doctors – which country, which doctor, what medication does she need to make it consistent – is a nightmare,” he says.

The product is a comprehensive care planning system designed to help care homes manage the needs of their service users and their own planning, including electronic care plans, daily reports, to-do lists, medication management, staff schedules, mobile care monitoring and time and attendance.

The business was originally devised in Singapore, but Abu realised there were many more care homes in the UK, which were generally not making use of technology, and decided to move to London in 2014. “We’re really looking to raise the bar,” he says. “The care home industry is way behind in terms of adopting technology and has been the poor relation for far too long.”