What makes an outstanding care home?

The Care Quality Commission (CQC), five key questions when it monitors services to help focus on the things that matter to people. The fifth question is extremely important: Is the home well-led?

Is your service well-led? CQC defines “well led” as the leadership, management and governance of the organisation to ensure it provides high-quality care based around the individual’s needs, that it encourages learning and innovation, and promotes an open and fair culture.

CQC KLOE Well-Led: How Technology Drives Outstanding Care in Your Care Home

Achieving an outstanding rating in key line of enquiry well-led means care home owners and registered care home managers can effectively monitor and improve the quality of care in the home. Caregivers are now expected to have the right attitude and latest information to hand to deliver sustainable care.

Service Users have changing care needs and there should be in place a strong framework of accountability to monitor performance and risk, leading to the delivery of demonstrable quality improvements to the service. This is where technology comes into the fore.

The use of technology is no longer an option. The best care homes are going digital and clearly pushing the boundary towards better care. Cura Systems is proud to be at the forefront of this change.

Cura…Your Digital Partner for Achieving CQC Well-Led Status

Cura leads the way into achieving a well-led rating with features that alert and track critical actions. Evidence of training, improving communication through our discussion module, better rota scheduling, audit trail and other features greatly improve leadership capability and service delivery.

We work closely with care home owners and managers to deliver a full digital care planning system at a low cost. Cura helps to save caregiver time (from tedious paperwork) and makes more time available for care. We think Cura does this better than any other care home software.

When it comes to caring for you and your team, our support staff are on standby. We are ready to help with any early adoption issues and show you how to get the most from Cura. Cura means care, and we are committed to supporting your delivery of outstanding care and to meet and exceed CQC standards. Our comprehensive electronic care plans delivers real benefits to everyone connected to the home.

We hope you enjoyed this article. Look out for further articles here on what makes an outstanding care home as recognised by the CQC.

Find out what you’re missing, contact us on 020 3621 9111 to see the most feature rich care home software in the market today.

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John Rowley: A 30-year digital journey

John Rowley’s digital transformation strategies brought care homes to an entirely new level

A respected veteran of the care industry, John Rowley is Cura Systems’ Senior Sales Manager in the UK.

How do you think care planning systems have transformed the care sector?

Enormously – I believe they are essential. Care has improved and care planning system help hugely. They make life easier for staff, save them loads of time and release them from the endless burden of records keeping. Care planning systems also remind staff to do important things at the right time. It’s only a matter of time before they’re mandatory.

What is the key to successful digital transformation?

Digital transformations do not happen overnight. We must start empowering our caregivers by giving them the right tool that will make their care time so much more productive.

John Rowley’s Impact on the Care Industry with Healthcare Software

I’m a great believer in the comprehensive product, and that’s exactly what Cura is. It’s flexible and easy to operate, with so many useful ways of care planning, tracking medication, mobile care monitoring and recording ongoing care. Clients love neat features such as voice recognition, which saves so much time. They see impressive results fast, and even the most resistant person can do something constructive almost straight away. They get really excited when they see the massive time savings.

What would you like to tell care homes that have yet to make the digital leap?

It’s hard to understand why there are still some care homes that have not adopted technology to help deliver their vital services. The daily challenges of caring and meeting compliance requirements can so easily result in a less than adequate ratings and yet, some care providers are still unaware of the benefits of going digital. No matter how challenging the process of change may be, it will be a lot easier than managing that pile of paperwork and caregivers will have significantly more time caring for residents.

How does Cura Systems care for its customers?

The support is great. We can usually deliver care management solutions overnight as some staff are in Singapore and work while the UK is asleep. The healthcare planning system is designed to make everything simpler, including giving great care. When Cura is set up properly, managers don’t need to check up on staff. The system alerts them only when something isn’t done. It saves a lot of time and energy.

Our company slogan, “Cura Means Care”, says it all. After the initial hand-holding through the implementation process, we don’t just leave our customers with an ad-hoc support package. We are here to make that transition as smooth and painless as possible with regular post implementation follow up.

Why did you want to work for Cura?

I met Cura Systems founder Abu Omar at a trade exhibition, and I was really impressed with him and the ethos of the company. I admire his enthusiasm to raising the bar in the care sector and his dedication to ensuring all customers gain the best value from their investment in Cura.

How did you get started in the care industry?

I was a maths teacher and I wrote a DOS application to handle admin at a colleague’s care home. I designed the first assessment-based care system, which was widely copied. At one point, I had my own company and employed 20 people.

I’ve been in the industry for nearly 30 years now and I’m proud to say I’m a pioneer in the care industry.

What are you most proud of and what continues to inspire you?

It’s great when you win over a client that is really negative. I arrived at one meeting after a long journey and the manager said he expected my demonstration to last only a few minutes as he’d already seen the competition and wasn’t impressed. Two and a half hours later, I left with an order.

I love connecting with people. I’m really looking forward to introducing Cura to the many contacts I’ve built up over the years.

Give your care home a competitive advantage. To arrange a demo, please contact John on 077 1490 0674 or email at John.Rowley@Cura.Systems.

Leadership is Crucial to Delivering Outstanding Care