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KLOE Effective, CQC Compliance 6Feb, 2020
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The Vital Role of Technology in KLOE Responsive

An outstanding rating for responsiveness presents great difficulty to most care providers and the latest definition “..responsive means that services meet people’s needs” has raised the bar in no uncertain terms.

KLOE Responsive: Achieving “Responsive” Care with Technology

This is the fourth of our new series or articles and we look at how care home owners and registered managers can ensure service users personalised needs are met through the use of smart technology.  Indeed, one of the new KLOE prompts specifically asks: How is technology used to support timely access to care and treatment? Is the technology (including telephone systems and online/digital services) easy to use?

All Service Providers set out to do the best for Service Users and to create a responsive environment, however, without the support of technology, it makes the task so much harder to deliver.  Clearly, technology is not the only answer but it goes a long way to help you deliver the desired outcome.

Aspects of “ KLOE Responsive” that directly talk to the use of technology, include:

  • Up to date care, treatment and support plans
  • Reminders and alerts that encourage timely delivery of care and treatment
  • Personalised care plans
  • Instant availability of deep level information
  • Detailed assessment, electronic care plans and services recorded
  • Family and friends where appropriate, are actively involved through a mobile care monitoring app

Service Providers are expected to set and maintain the highest standards of care at all times. CQC now actively looks at how technology is used to make the service more responsive and our suite of applications supports care staff by giving them the information they need to ensure that they meet CQC’s criteria.

Cura helps service providers to achieving an outstanding rating for responsiveness with a feature rich care planning system designed from the ground up for caregivers and care homes.

Cura means care, and we are committed to supporting care home owners and care managers to deliver outstanding care. We help care homes with the most demanding needs to deliver better quality outcomes by automating more daily tasks for management and caregivers than any other care home software.

See how we can help your delivery of care by booking a full system demonstration today. Contact us on 020 3621 9111 or email at info@cura.systems.

We hope you enjoyed this article. Look out for further articles here on what makes an outstanding care home as recognised by CQC.

New Year, New Care System 23Jan, 2020
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A New Year… a new beginning awaits!

The role technology plays in the social care sector is becoming increasing prevalent. It’s hard to believe there are care homes that still use the traditional paper and pen approach in this digital age. The daily challenges of regulatory compliance and evidencing care provided places an incredible burden on owners, managers, care staff and service users. Failure to strictly adhere to demands may well lead to inadequate ratings and compromise the health and well-being of the service users; but despite this, care providers are still fear technology.

Care homes that have adopted electronic care planning systems have shown clear benefits, such as a boost in productivity, improved communications, and better outcomes for residents.

Read More

Cura Kin, Mobile Care App 17Dec, 2019
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Cura Kin App…connecting family and friends during the holidays

It’s that time of the year! Christmas is the season of giving, sharing the love and reaching out to those who have touched our lives.

Celebrating Christmas in a care home is all about making the residents feel special and enjoy a lovely atmosphere of the festive season. Residents will reminisce about past Christmases, and a communication channel like Cura Kin will be able to connect friends and family members in other parts of the world to reach out to their loved ones in the home.

Connect with Loved Ones with Cura’s Mobile Care App

Our mobile care app, Cura Kin, gives authorised family members and friends secure access to information about your daily well-being, meals, participation in activities and much more. Cura Kin also allows family members to keep residents informed of their news with messages and photos.

If you are unable to visit your resident during the holidays or special occasions there is reassurance that the agreed care package is being delivered.

Our mobile care app relays certain information about the resident, including:

  • Daily Report
  • Calendar
  • Contacts
  • Discussion
  • Unbelievably user-friendly interface
  • Reflect discussion

Let’s complete your Christmas wish list! 

For more information about Cura Kin please email us at info@cura.systems for a free demo.

Above all, from everyone at Cura Systems, we wish you a Merry Christmas and a Happy New Year.

CQC Well-Led, Carer Caring the Elderly 6Nov, 2019
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Leadership is Crucial to Delivering Outstanding Care

What makes an outstanding care home?

The Care Quality Commission (CQC), five key questions when it monitors services to help focus on the things that matter to people. The fifth question is extremely important: Is the home well-led?

Is your service well-led? CQC defines “well led” as the leadership, management and governance of the organisation to ensure it provides high-quality care based around the individual’s needs, that it encourages learning and innovation, and promotes an open and fair culture.

CQC KLOE Well-Led: How Technology Drives Outstanding Care in Your Care Home

Achieving an outstanding rating in key line of enquiry well-led means care home owners and registered care home managers can effectively monitor and improve the quality of care in the home. Caregivers are now expected to have the right attitude and latest information to hand to deliver sustainable care.

Service Users have changing care needs and there should be in place a strong framework of accountability to monitor performance and risk, leading to the delivery of demonstrable quality improvements to the service. This is where technology comes into the fore.

The use of technology is no longer an option. The best care homes are going digital and clearly pushing the boundary towards better care. Cura Systems is proud to be at the forefront of this change.

Cura…Your Digital Partner for Achieving CQC Well-Led Status

Cura leads the way into achieving a well-led rating with features that alert and track critical actions. Evidence of training, improving communication through our discussion module, better rota scheduling, audit trail and other features greatly improve leadership capability and service delivery.

We work closely with care home owners and managers to deliver a full digital care planning system at a low cost. Cura helps to save caregiver time (from tedious paperwork) and makes more time available for care. We think Cura does this better than any other care home software.

When it comes to caring for you and your team, our support staff are on standby. We are ready to help with any early adoption issues and show you how to get the most from Cura. Cura means care, and we are committed to supporting your delivery of outstanding care and to meet and exceed CQC standards. Our comprehensive electronic care plans delivers real benefits to everyone connected to the home.

We hope you enjoyed this article. Look out for further articles here on what makes an outstanding care home as recognised by the CQC.

Find out what you’re missing, contact us on 020 3621 9111 to see the most feature rich care home software in the market today.

Adult Social Care Report, Electronic Care Plans 22Oct, 2019
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Cura Supports CQC’s State of Care Annual Report

The Care Quality Commission’s (CQC) annual assessment of the state of health and adult social care in England shows how providers are working together more effectively – often using technology to help – to ensure that people get the care they need when they need it.

The state of health care and adult social care in England 2018/19

CQC is clearly supporting the use of technology and innovation to improve the delivery of quality care.  Cura shares this belief and wholeheartedly supports CQC’s leadership in encouraging care providers to use of digital systems to enhance their care services. Read the full report here: https://www.cqc.org.uk/publications/major-report/state-care

Cura’s view on CQC’s five key barriers to adoption of technology

1. A lack of funding to invest in technology

Investment in technology pays for itself in the long run.  The cost of handling paper will continue to rise.  Going digital also saves caregiver’s time (up to 2 hours per day) that can be better deployed.

2. A low level of knowledge and awareness among providers and staff – adoption of technology tends to rely on confident individuals

Technology can be daunting. A step-by-step adoption works well.  Cura’s user friendly, intuitive care management systems and a friendly helpdesk with lots of hand-holding will ease the process in every step of your digital journey.

3. Fear that technology could replace personal support

Technology will never replace the human touch! Technology makes quality care easier.  To survive in the digital age, care providers must embrace technology to improve outcomes.

4. The perception that people who use adult social care are not interested or will respond badly to technology

Lack of IT knowledge using digital care systems for adult social care may lead to wrong perceptions of its potential as a tool to transform care – life changing for both the caregivers and service users. Our customers have seen positive results of how they have delivered effective individualized care by simply using our electronic care plans.

5. Concerns about ethical or data protection implications in adopting technology that uses personal information

Cura’s Cloud servers are hosted with the industry’s most respected organisations and we are vigilant about security and constantly upgrade our systems to avoid the growing number of threats. Under no circumstances will we share any customer data held in our servers with anyone and all data control vests with the care home.

The CQC has continually urged health and care services to embrace innovative digital technologies. We have the right tools and support to improve CQC ratings. If you do not yet use technology within your care setting. It’s time to go paperless and reap significant benefits. Find out what you’re missing, contact us on 020 3621 9111 to see the most feature rich care home software in the market today.

Nurse with Senior Resident, Electronic Care Plans for Care Homes 11Oct, 2019
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Achieve Outstanding Care by Switching to Electronic Care Planning System

Technology in care has become increasingly important, transforming the way care is delivered. We have heard positive feedbacks from different care homes how they have improved their ratings by simply using electronic care plans, resulting in many people experiencing better and safer care.

Unlock Outstanding Care: How Electronic Care Plans for Care Homes Boost CQC Ratings

The Care Quality Commission (CQC) has continually encourage health and social care providers to embrace innovative digital technologies to improve care delivery.

Kate Terroni, chief inspector of adult social care for the CQC has highlighted in her recent blog that more and more care providers have been using electronic care plans to deliver safe, effective, person-centred care at the touch of a button. Read the full article here: https://medium.com/@CareQualityComm/kate-terronis-blog-565c01e99817

Digitally-enabled care planning can offer significant benefits to service users. We provide care providers with our comprehensive home care systems and secure tools and support to achieve and evidence your CQC compliance and delivery of best breed of care.

Here are just some benefits from using electronic care plans for care homes:

  1. More control over health, safety and well-being of service users
  2. Better visibility of care operations
  3. Reduce paperwork, resulting in more time to care
  4. Improve communication, administration cost and care outcomes
  5. Empower care teams make better decisions

Speak to our customers to fully understand the Cura Systems way of going digital. Please quote “Cura means Care” whilst booking your Cura demonstration to get your free ‘Go Green Bag’.

Home Care Systems, Electronic Care Plan 15Aug, 2019
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Cura Leads the Way to Going Digital

Like it or not, technology has crept into our daily lives. And now, it has a rapidly growing role in the long term care sector and the ageing population. Tech-savvy care homes now use powerful tablets and other mobile care monitoring devices at the point of care delivery to ensure the appropriate care is delivered and on a timely basis.

Care providers have been slow to embrace technology with typical fear of technology and change. The lack of IT knowledge is just one of the reasons why care providers avoid going digital. The change required in processes and procedures is all too often overlooked or under-played. The reliance on “good-old paper” that cannot be accidentally deleted is a real factor and change management has to recognise the degree of change many older care workers have to go through before they are comfortable with an alien way of doing things.

Evidence-based Digital Home Care Systems

John Rowley, Senior Sales Manager from Cura Systems has been a long term proponent of the use of technology in the care sector and has observed “The care home industry is way behind in terms of adopting technology. We at Cura will continually bring care to the next level by working towards more innovative ways in the advancement of technology”

Cura understands the significance of such issues. Cura technology and processes are designed to make the transition as painless as possible and gain the buy-in from caregivers so that the adoption of technology is seen to benefit the caregivers and lead to durable improved performance

Given the plethora of digital home care systems now available, it has become a mind boggling exercise to weed out the offerings that are good at a specific aspect of the provision of care. Cura have taken a different approach, the system has adopted a comprehensive approach with the widest functionality in the market. Its Tablet version, designed from the ground up for caregivers is largely intuitive and requires hardly any training.  But it’s not just about adopting technology. It is about managing the transformation to a new opportunity for the care providers to improve the way care is delivered; admission process, medication management, documentation of residents’ records, and sharing of vital information in the care ecosystem.

Embracing Technology in Caregiving

In recent statements, CQC (Care Quality Commission) has also urged health and care service providers to embrace innovative digital technologies to improve care delivery. Technological innovations such as care apps and tablets that can help to take more control over care. Find out CQC’s strategic priority here: CQC-Driving improvement through technology

With the inevitable onward march of care systems and compliance with CQC’s vision 2021, care homes need to be implementing or at least preparing to go digital.

Cura is at the forefront of technology innovation and transforms caregiving. We support care homes of all types and sizes, whether that be a family run, single care home, a larger care provider, or those providing specialised care to service users with complex care needs.

Cura Systems ensure that you get the most out of our care management system and be handheld through the going digital process. Bring genuine person-centred care a step closer and give your care home a competitive advantage.

Speak to our customers to fully understand the Cura Systems way of going digital. Please quote “Cura means Care” whilst booking your Cura demonstration to get your free ‘Go Green Bag’.

Cura Systems, CQC KLOE Caring 17Jun, 2019
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Putting care back into care homes

An outstanding care home must be caring, one of the CQC’s five key lines of enquiry. In the third of our new series, we look at how care home owners and key decision makers can ensure they meet the CQC’s criteria.

In the best care homes, all staff involve and treat their residents with compassion, kindness, dignity and respect. It should not need saying but these qualities must be at the centre of all care and in all residential and nursing homes.

The Care Quality Commission (CQC), the body responsible for ensuring the highest standards of care, asks five key questions when it monitors services to help focus on the things that matter to people. 

The fourth question is absolutely critical: are staff caring?

All homes set out to do the best for residents and to create a caring environment. Sometimes, in a busy environment, maintaining the highest standards all the time can be a challenge. Understanding the CQC’s line of enquiry can help to ensure that these standards are maintained or exceeded.

KLOE Caring

The CQC expects staff to treat people with kindness and compassion in their day-to-day care and support. Evidencing of care is critical. The CQC will look for evidence that people, and those close to them, feel they matter. This means that staff listen to them and talk to them appropriately, in a way they can understand. To do this, staff need to know the people they are caring for, including their preferences and personal histories. In a good home, staff show concern for people’s wellbeing in a caring and meaningful way, and respond to their needs promptly. Compassionate, respectful and empathetic behaviour is understood and promoted within the staff team.

The service should support residents to express their views and be actively involved in making decisions about their care, support and treatment as far as possible. Staff recognise when residents need and want support from their carers, advocates or representatives to help them understand and be involved in their care, treatment and support.  Staff give information to residents, their families and other carers about external bodies, community organisations and advocacy services that can provide independent support and advice, answer questions about their care, treatment and support, and, where necessary, advocate for them.  Relatives and friends should feel welcome and able to visit without being unnecessarily restricted.

Respecting and promoting people’s privacy, dignity and independence is essential, including during physical and intimate care. Staff should respond in a compassionate and timely way when residents experience physical pain, discomfort or emotional distress. Information about them should be treated confidentially in a way that complies with the Data Protection Act.

The service must make sure that young adults have choice and flexibility about their privacy and the amount of parental involvement in managing their care and support after moving into adult services.

Cura means care, and we are committed to supporting owners and managers to deliver outstanding care. We help care homes with the most demanding needs to deliver better quality outcomes by automating more daily tasks for management and caregivers than any other care home software. When it comes to caring, our care home management systems support staff with the information they need about residents and help managers foster a positive, caring environment.

Our electronic care planning record and mobile care applications support care home managers to meet and exceed CQC standards. Our comprehensive care home systems deliver real benefits to everyone connected to the home.

  • We hope you enjoyed this article. Look out for further articles here on what makes an outstanding care home as recognised by the CQC.
KLOE Effective, CQC Compliance 13May, 2019
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Effective care gives care home residents and their loved ones peace of mind…and that’s official!

Delivering Effective Care: A Top CQC Priority

  • An outstanding care home must be effective, one of the CQC’s five key lines of enquiry. In the second of our new series, we look at how care home owners and key decision makers can ensure they meet the CQC’s criteria.
  • CQC’s defines effective to mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and based on the best available evidence

Finding out what a good care home looks like helps families make choices about the care of their loved ones. It can also help them understand what they should expect from a service provider.

CQC KLOE EFFECTIVE

The Care Quality Commission (CQC) is the body responsible making sure that residential care homes meet the highest standards of care. One of the questions the CQC asks is how effective a home is. What does this mean in practice?

A critical concern is that staff must have the right knowledge, qualifications and skills to carry out their roles, enabling residents to have a good quality of life. They should always ask for a resident’s permission to give care, treatment and support in a way that is easy to understand. Family and friends should also be involved in decisions about care, where appropriate.

Staff should know about each resident’s health needs and personal preferences, and give them as much choice and control as possible. Staff should also work with health and social care professionals, such as GPs, and take the right action at the right time to maintain good health.

The CQC gives the highest priority to nutritional needs, and one crucial measure of an effective care home is that staff make sure residents get the right food and drink they need.

Residents should also expect to be asked for their likes and needs when the home is adapted or decorated. Any changes to the home should be made to help residents to be as independent as possible.

Cura means care, and we are committed to supporting owners and managers to deliver outstanding care. We help care homes with the most demanding needs to deliver better quality outcomes by automating more daily tasks for management and caregivers than any other care home software.

CQC also looks at how technology is used to make the service more effective and our suite of applications supports care staff by giving them the information they need to ensure that they meet CQC’s criteria for the effective running of their care home. Electronic records for care homes and mobile care apps support care home managers to meet and exceed CQC standards. Our intuitive home care system deliver real benefits to everyone connected to the home.

We hope you enjoyed this article. For more insights on what makes an outstanding care home as recognised by the CQC, be sure to visit the KLOE Caring blog. Stay tuned for more informative articles!

Cura Systems, KLOE Safety 17Apr, 2019
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Putting safety at the centre of all decisions about the care of your loved ones

What Makes a “Safe” Care Home?

Safety is at the heart of CQC’s five key lines of enquiry. In the first of a new series we look at the importance of the first standard: SAFETY

When the time comes for a loved one to move to a care home it is only natural that the first and overriding concern will be for their safety. Entrusting a mum, dad, husband or wife to the care of strangers pushes against natural instincts to do all that we can to protect and provide for them ourselves.

Choosing the right care home is one of the biggest and most difficult decisions to be made and safety will figure very prominently in the selection of a care home. Care homes need to have appropriate tools to demonstrate to relatives of prospective service users their ability to monitor safety.

Also, recognising these concerns, the first question asked by the Care Quality Commission (CQC) is always about safety. CQC also expects care homes to be effective, caring, responsive and well-led. But its first key line of enquiry concerns safety.

CQC KLOE SAFE

‘Safe’, in this instance, means taking every possible step to ensure that residents are protected from abuse and avoidable harm. Abuse can be physical, sexual, mental or psychological, financial, neglect, institutional or discriminatory abuse.

Avoidable harm will consider everything from medicines management to safe use of facilities and equipment. CQC scrutiny is robust to ensure that all these conditions are met. CQC inspection reports give families and loved ones the information they need regarding a home’s ability to meet these conditions consistently.

Electronic care plans for care homes and mobile care monitoring can play a significant role in supporting care home managers to meet and exceed CQC standards.

Cura also recognises the critical importance of safety in care. Our comprehensive care management systems deliver real benefits to everyone connected to the home. Cura’s suite of applications supports care staff by giving them the information they need to ensure that they meet CQC’s criteria, including the safe delivery of care.

We hope you enjoyed this article. Look out for further articles here on what makes an outstanding care home as recognised by the CQC.

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