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Care Management Systems: Painless Implementation & Proactive Customer Support

Switching to a new digital care management systems can be a daunting process but at Cura, we make digital transformation straightforward. Our dedicated team of experts understands the unique challenges of the social care sector and ensures a smooth transition from onboarding to full-scale use.

Having successfully implemented Cura in so many types of care settings from basic to complex, we understand the challenges of digital transformation. This experience gives us a deep understanding of change management, staff adoption, and sustainable digital transformation in social care.

From onboarding through to full-scale implementation, our dedicated team of experts ensures a smooth, structured, and fully supported transition – you get the most out of your investment, every step of the way.

Care Management Systems, Implementation Process

What to Expect from Cura’s Implementation:

  • Dedicated Implementation on Go-live phase
    • We won’t just leave you with an ad-hoc support package, you have the option to be assigned a dedicated Client Solutions Specialist, whose primary focus is to ensure Cura’s digital care software is used by all your staff to its full potential.
    • Tailored one-to-one support ensures strong leadership engagement
  • Bespoke Training Designed for Care Teams
    • Online and on-site training options to suit your care delivery.
    • A proven approach to enable champions to train wider teams.
    • Cura’s support team offers tailored one-to-one training sessions in addition to the initial training programs. 
  • Readily Available Resources
    • Immediate access to support resources whenever needed, including user guides, FAQs, and an online knowledge base.
    • On-demand video tutorials to support day-to-day system use and ongoing learning.
    • Ongoing access to refresher training, video tutorials, and onboarding resources for new and existing staff.
  • Leadership & Change Management Support
    • Cura works closely with senior leaders to ensure they are fully committed to the change
    • Cura team is actively involved in creating a culture of change to embrace new technologies.
  • Continuous Monitoring, Improvement & Engagement
    • Cura provides continuous monitoring of system usage, metrics and engagement levels in particular.
    • Cura helps identify the areas where additional support or training may be required, proactively addressing any issues that may arise. 
  • Continuous Improvement Through Feedback
    • Cura encourages regular feedback from care managers informs system enhancements.
    • Ongoing system updates through release notes
    • Cura continuously evaluates and refines the system to address emerging needs
    • Business review meetings to track progress and outcomes.
  • Proactive, Human-Led Ongoing Support
    • Regular check-ins - our support team will be in touch regularly to monitor your progress with Cura.
    • We take pride in providing a proactive, human customer service experience that is a lot faster than chatbot, email and interactive voice response. 

Here's the typical implementation process:

  • 1. Guidance through the digital transition and change management process

  • 2. You will be assigned a dedicated account manager throughout the process throughout your digital journey.

  • 3. A kick-off meeting to outline the entire process, change management, gap analysis and tailored training plan.

  • 6. We offer on-line or on-site training for a more hands-on experience. Cura trains a group of champions that you choose, who then train other staff, with ongoing consultation to help you train all end users.

  • 5. Provide follow-up training for staff changes and readily accessible video tutorials for ongoing learning and refresher courses.

  • 4. The entire process typically takes a minimum of four days, an average of six days, and a maximum of 10 days (factors such as data migration and complexity can affect timescales)

  • 7. Quarterly business review meetings to discuss progress and ensure you remain on track to deliver the desired results.

Frequently Asked Questions

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