D&J Care Services - Residential Care Limited: Taking the Digital Leap Forward
D&J Care Services-Residential Limited provides residential care for children and young people with learning difficulties.
Finance and HR Manager Samridhi Virk shared her insights on D&J’s turning point, where they had to choose between maintaining workflows reliant on Excel and Word or shifting to a fully digital approach.
Samridhi and the management opted to partner with Cura, a specialised digital system designed for complex care needs. This strategic decision resulted in a radical transformation of their daily operations, boosting efficiency, ensuring compliance, and enhancing the delivery of personalised, high-quality care to their service users. The tangible outcomes include time savings and a streamlined, stress-free inspection process, thereby solidifying D&J Care Services - Residential Limited's recommendation of Cura as an invaluable tool for forward-thinking care providers.
The Challenge
Prior to adopting Cura, D&J Care Services relied on Microsoft Word and Excel for recording information, with all documentation stored on a single laptop. This approach resulted in several issues, including:
Staff apprehension about adopting new systems due to fear of change.
Time-consuming and inefficient processes hindered operational workflows, impacting the overall quality of care.
Adherence to regulatory compliance requires detailed documentation, creating an administrative burden.
The Solution: Digital System for Residential Care Homes
Cura emerged as the most suitable residential care system due to its intuitive and user-friendly interface, easing the staff members’ concerns about adopting a new digital system.
Samridhi Virk said:
“Cura systems appeared to be incredibly user-friendly, so we thought it would be easy for our staff to learn and would minimise some of their anxieties around a potentially new complex system. We also liked that all the information could be accessed on a tablet and that these could be customised for each of our service users. We have a separate tablet for each service user, and it has made our documentation process easy and seamless.”
Key Benefits
Since implementing Cura, D&J has experienced transformative improvements in addressing complex care needs:
Time Savings
Staff members now use tablets for real-time data entry, reducing interruptions in caregiving tasks.
“It has saved us so much time and effort as previously staff would have to take time out from looking after the service users to do data entry whereas this can be done on a tablet which they always carry with themselves.”
Enhanced Privacy and Data Security
Role-based access controls and secure data storage ensured the confidentiality and integrity of client information, building trust and confidence.
“Being able to have different access rights and additional features for management on the web is helpful in terms of privacy and security as not everyone is able to access all information. “
Adherence to Meeting Compliance Obligations
Cura's direct access feature enabled Ofsted inspectors to review documentation independently, significantly reducing preparation time and stressful paperwork.
“We are able to meet our compliance obligations much easier as we create an account for Office for Standards in Education, Children's Services and Skills (Ofsted) and they are able to login into Cura themselves and carry out their inspection without us having to pull off multiple documents from laptops or get paper files together.”
Enhanced Staff Management
Improved staff scheduling and time tracking, ensuring efficient resource allocation.
Key Features
Here are some of the features considered most essential:
Cura Angel and Cura Roster
These tools simplify staff scheduling, improve communication, and enable accurate time tracking, enhancing workforce management.
“Cura Angel and the roster system are used daily so management can set up staff shifts and publish them so staff can view them on an app on their phones. In conjunction with this, the ability for staff to clock in and out on their phones is helpful to see everyone’s time sheets.”
Bespoke Care Plans and Form Builder
The ability to create unique forms tailored to specific needs ensures person-centred care.
“The forms and care plans are very well made and are used daily. We appreciated the ability to be able to create our own forms in form builder as this meant we could create unique forms specifically for our needs.”
Personalised Service User Dashboard
Allows quick and clear view of each service user status and information without navigating through multiple screens.
“The dashboard feature for service users is the biggest time saver as it means we can put all the important information, documents, forms, etc for each service user directly on the main page on their tablet. Staff can easily access anything they need with the tap of a screen and don’t have to scroll through pages of forms.”
User-Friendly Interface
Rapidly embraced by staff members with its design that allows them the freedom to design their own user interface.
"Cura systems appeared to be incredibly user-friendly, so we thought it would be easy for our staff to learn and would minimise some of their anxieties around a potentially new complex system."
Implementation: A Smooth Digital Transition and Exceptional Support
Hands-On Training
Cura's team provided thorough, personalised training, ensuring staff proficiency and confidence.
Proactive and Friendly Customer Support
Cura's team provided ongoing support regularly to meet D&J's evolving needs.
Smooth Transition
The system's intuitive design facilitated painless implementation, minimising disruption to daily operations.
“The implementation and training support has been phenomenal. Both Anniy and Sarah are so patient and kind and took time to initially set up the system with us and make sure we were comfortable on how to navigate everything. They are always available for us via email or phone call if we have any issues and will periodically check in so see how we’re getting on.”
D&J Care Services rates Cura's customer support as fantastic. The proactive approach by Cura’s team ensures the organisation continues to maximise benefits from the system.
Recommendation
D&J Care Services highly recommends Cura to other care providers. The platform’s design and adaptability suit both service providers and service users while offering a wide range of functionalities to fit individual organisational needs. Since adopting Cura, daily operations have improved significantly, enabling more efficient care delivery.
The service user dashboard, in particular, has been a game-changer, providing staff with instant access to the information they need, when they need it.
Cura doesn’t just streamline home care operations; it transforms the way you deliver better care. Its efficiency, combined with exceptional support from the Cura team, empowers you to provide truly personalised and compassionate care. With Cura, you’re not just using software—you’re building a trusted digital partner in care.
Conclusion
In conclusion, D&J Care Services - Residential Limited's transition to Cura's digital management system for residential care has been highly beneficial, addressing several key challenges in managing complex nursing care needs.
“We would highly recommend Cura to other care providers. The system has been created very intentionally with the needs of both service providers and service users in mind and has the ability to be customised to further fit each individual. Our organisation has improved significantly since adopting the Cura systems.”
The success of Cura at D&J Care Services highlights the need for digital solutions to transform care management in the social care industry. As technology continues to evolve, embracing systems such as Cura can elevate the quality of care to the highest standards.
Cura’s intuitive design, wide-scope functionalities and features, and exceptional implementation support have made it a valuable asset to D&J Care Services, empowering them to deliver better and smarter caregiving.
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